About Us

TechSmart is a Seattle, WA based EdTech software company that is reinventing the way coding & software development is taught in schools. We partner with school districts to provide Teacher Coding Bootcamp professional learning, a 3rd-12th grade curriculum pathway, and a cloud-based Teaching & Learning Platform. Our curriculum helps students develop the depth of knowledge needed to compete for high-paying software development jobs directly from high school. We believe every student deserves the opportunity to learn to code and make their mark on the world, regardless of their race, gender, socioeconomic background, or language.

Customer Success Manager

As a Partner Success Manager you will manage a portfolio of school district partners in order to help drive a high level of customer satisfaction, successful product usage, and customer retention and growth. You will build relationships, systems and processes focusing on ensuring a smooth implementation, tracking customer usage, following intervention protocols when events occur that threaten the health of the district, and ultimately driving renewals and expansion. Over time, this role will serve as a trusted advisor for each district.

Well qualified individuals will...

  • be passionate about teachers and equity of computer science education
  • have an outgoing, friendly, compassionate, and empathetic personality
  • have experience establishing and maintaining highly valuable and outcome-based relationships at multiple levels within a customer account
  • have a basic understanding of the K-12 Education space
  • possess a proven track record of building systems and processes that easily allow for reporting and sharing of key customer information
  • have an innate desire to delight your customers and make their lives easier

You will be responsible for...

  • being the primary point of contact for our district partners
  • performing initial on-boarding of School Districts on to the TechSmart platform, ensuring strong adoption and ongoing engagement throughout the customer journey
  • assisting in the development of data visualization tools, processes and best practices to monitor the health of each school district, including analyzing usage patterns to gain insights, provide guidance and increase customer satisfaction
  • Working closely with the Sales and Training teams to ensure customers are set up for success, and to share customer insights that inform additional product and service sales opportunities
  • providing expert-level insight to various teams on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption and expansion

We are committed to building a diverse team at all levels that mirrors the populations we are striving to serve. We recognize the gender and diversity gaps in computer science achievement and encourage applications from underrepresented individuals.

Apply

Join our dynamic, rapidly growing team!

Please include a cover letter of 1-2 paragraphs highlighting why you'd like to join us and how you would be a fit for this position. Applications lacking a cover letter or that provide only a generic cover letter will be disadvantaged.